Understanding how to manage the knowledge within your organisation is the key to business success. Mismanagement of organisational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect the bottom line of a business. The purpose behind knowledge management is to help us bridge organisational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses. This two-day workshop will introduce you to knowledge management tips, techniques, and proven processes.

What Will Students Learn?

• Define knowledge and knowledge management.
• Explain the difference between explicit and tacit knowledge.
• Identify various knowledge management theoretical models.
• Explain how a properly implemented knowledge management programme can improve efficiency.
• Describe the steps for employing a new knowledge management programme in an organisation.
• Identify the required components for implementing a knowledge management framework within an organisation.

What Topics are Covered?

• Definitions of knowledge management, tacit knowledge, explicit knowledge, and KMBOK (Knowledge Management Body of Knowledge)
• The business case for knowledge management
• The knowledge management mix
• The knowledge management framework
• Knowledge management models
• The knowledge management toolkit
• Implementing knowledge management initiatives
• Designing a chief knowledge officer position
• Case studies and success stories